Frequently Asked Questions
What cleaning services do you offer?
Standard Cleaning
Deep Cleaning
Move In & Out Cleaning
Post-Construction Cleaning
Office Cleaning
Realty House Viewings
STR/Vacation Rental Cleaning
What are your service hours?
Zo Glow Housekeeping operates Monday through Friday 7AM-5PM, Saturday 7AM-3PM, and is closed on Sundays
What are your rates?
All rates are set based on information provided during the sign-up process and after an initial walkthrough. This includes bedroom/bathroom size and square footage of the property. Please reach out directly for more information!
Are you insured?
Absolutely! Zo Glow Housekeeping LLC is fully covered with necessary insurance to put your mind at ease. You won’t have to worry should anything go amiss.
What are Home Check-In services about?
Got a vacation planned? Do you have a medical appointment in the mainland? Maybe a business trip coming up? Are you seasonal? Zo Glow has got your back!
Homes that are noticeably vacant for an extended amount of time are at higher risk of burglary and vandalism. Having someone physically there to check-in decreases this likelihood while giving you the peace of mind that your home is still standing.
You do not have to request cleaning services to receive Home Check-In services from me! This service is offered to the entire community from Big Pine to Key West to help our tight-knit community as we travel to and from our island life!
From taking in the mail to watering the plants, you’ll confidently know your house will be ready for your return.
Cost: $35 per day/visit
Should I stay when you come to clean?
Clients are kindly asked to plan their day around scheduled cleaning times, as our vacancy policy requires that no one be present inside the home during scheduled cleanings. This ensures safety for both clients and the business, while enabling efficient workflow and completing high-quality work performance.
What is your cancellation policy?
It is understood that life is unpredictable and you might need to cancel your cleaning appointment. If an appointment needs to be canceled within 72 hours before your scheduled cleaning, rescheduling to a day that is more convenient for you is possible.
If any unforeseen circumstance causes you to cancel your appointment within 48 hours, a $50 cancellation fee will be charged. Furthermore, if any unforeseen circumstance causes you to cancel your appointment within 24 hours, 50% of the estimated quote for the day will be charged. This is to partially cover the cost of reserving your time slot and allocating the day to serve you, as it is extremely challenging to replace the said time slot.
To reschedule or cancel your appointment, please contact by email at zoglowhousekeeping@gmail.com or by phone/text (954) 945-6861. Your understanding and cooperation with these business policies are truly appreciated.
What forms of payment do you accept?
Cash, check, Venmo, and Cash App are all forms of accepted payment.
Please note, checks are not accepted for one-time cleans.