Frequently Asked Questions

What is the full list of services you offer?

  • Standard Cleaning

  • Deep Cleaning

  • Move In & Out Cleaning

  • Post-Construction Cleaning

  • Office Cleaning

  • Commercial Cleaning

  • Realty House Viewing Cleanings

  • STR/LTR Vacation Rental Cleaning

  • Home Check-In Services

What are your service hours?

Zo Glow Housekeeping operates Monday through Friday 7AM-5PM, Saturday 7AM-3PM, and is closed on Sundays.

For commercial properties, after-hours, nighttime, and overnight services are available.

What are your rates for cleaning services?

All rates are set based on information provided during the sign-up process and after an initial walkthrough. This includes bedroom/bathroom size and square footage of the property. Please reach out directly for more information!

Are you insured?

Absolutely! Zo Glow Housekeeping LLC is fully covered with necessary insurance to put your mind at ease. You won’t have to worry should anything go amiss.

Should I stay when you come to clean?

Clients are kindly asked to plan their day around scheduled cleaning times, as our vacancy policy requires that no one be present inside the home during scheduled cleanings. This ensures safety for both clients and the business, while enabling efficient workflow and completing high-quality work performance.

What forms of payment do you accept?

Cash, check, debit/credit cards (Visa, Mastercard, and Discover), Venmo, and Cash App are all forms of accepted payment.

Please note, checks are not accepted for one-time cleans.

What is your cancellation policy?

It is understood that life is unpredictable and you might need to cancel your cleaning appointment. If an appointment needs to be canceled within 72 hours before your scheduled cleaning, rescheduling to a day that is more convenient for you is possible.

If any unforeseen circumstance causes you to cancel your appointment within 48 hours, a $50 cancellation fee will be charged. Furthermore, if any unforeseen circumstance causes you to cancel your appointment within 24 hours, 50% of the estimated quote for the day will be charged. This is to partially cover the cost of reserving your time slot and allocating the day to serve you, as it is extremely challenging to replace the said time slot.

To reschedule or cancel your appointment, please contact by email at zoglowhousekeeping@gmail.com or by phone/text (954) 945-6861. Your understanding and cooperation with these business policies are truly appreciated.