Frequently Asked Questions
What cleaning services do you offer?
Standard Cleaning
Deep Cleaning
Move In & Out Cleaning
Post-Construction Cleaning
Office Cleaning
Realty House Viewings
Vacation Rental Cleaning
What are your service hours?
Zo Glow Housekeeping operates Monday through Friday 7AM-5PM, Saturday 7AM-12PM, and is closed on Sundays
What are your rates?
Rates are set based on information provided during the sign-up process as well as bedroom size of the home for residential and vacation rental properties. For commercial properties, rates are based on information provided during the sign-up process and square footage. Please reach out directly for more information!
Are you insured?
Absolutely! Zo Glow Housekeeping LLC is fully covered with necessary insurance to put your mind at ease. You won’t have to worry should anything go amiss.
Should I stay with you when you come to clean?
No. It is highly recommended to plan your day accordingly as it is required that occupants vacate from inside the property during the scheduled time of cleaning. This ensures safety of the client while allowing the business accuracy and efficiency to work.
What is your cancellation policy?
It is understood that life is unpredictable and you might need to cancel your cleaning appointment. If an appointment needs to be canceled more than 24 hours before your scheduled cleaning, rescheduling to a day that is more convenient for you is possible. If any unforeseen circumstance causes you to cancel your appointment within 24 hours before your scheduled cleaning, 50% of the estimated quote for the day will be charged. This is to partially cover the cost and compensation of the Business reserving your time slot and allocating the day to serve you, as it is extremely challenging to replace said time slot on such short notice.
To reschedule or cancel your appointment, please contact by email at zoglowhousekeeping@gmail.com or by phone/text (954) 945-6861. Your understanding and cooperation with these business policies are truly appreciated.
What forms of payment do you accept?
Cash, check, Venmo, and Cash App are all forms of accepted payment. Please note, checks are not accepted for one-time cleans.